United Utilities announces £13.7 billion investment in the North West

United Utilities has announced plans for a record £13.7 billion investment plan to deliver cleaner rivers, more reliable water supplies and extra support for customers struggling with bills in the North West. This would be the biggest investment in water infrastructure for more than 100 years and support 30,000 jobs across the region, including 7,000 which would be new jobs.

At the same time the company is planning to double its financial support for those who need it, with a package of £525m to help one in six customers who may be struggling to pay their water bill.

United Utilities says it has engaged with more than 95,000 people across Cumbria, Lancashire, Merseyside, Manchester and Cheshire to help shape the plan which addresses the things people said matter most to them.

From 2025, the company is planning to deliver the best quality tap water by investing in aqueducts to safeguard water supplies for more than 2m customers and improve water quality for a further 1.4m. More than 900km of water mains are to be upgraded to reduce leakage and interruptions to supplies and further work to improve resilience is intended to halve the chance of having a hosepipe ban in the future. 

River water quality would be improved through projects to reduce spills from storm overflows by more than 60 per cent by 2030. This is the largest proposed programme to reduce storm overflow spills in the UK.

The full proposed Business Plan which has been submitted to the regulator for approval can be found by clicking on the following link:

 United Utilities Group Plc - Business Plan 24

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