Protecting the rights of airline passengers

The government has announced stronger protections for passengers through our new Aviation Charter, helping people to navigate their protections and rights when flying.

  • The chaotic scenes we have seen at airports are unacceptable - passengers deserve reliable services and to be properly compensated if things do not go to plan.
  • That is why the government has published a new Aviation Passenger Charter - acting as a one stop shop so passengers know their rights for their entire journey from booking to travelling if confronted with delays and cancellations this summer. 
  • This will give UK passengers peace of mind as they enjoy the renewed freedom to travel this summer - whether for holidays, business, or to visit loved ones.

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