Saturday, December 15, 2018
Missed opportunities to use digital technology to improve the health journey.
Next Tuesday, Cumbria's Health Scrutiny Committee will be hearing reports on digitisation of patient records in the county. Interesting and important reports which in my view show that the NHS in Cumbria has a lot more to do.
It is therefore very timely that one of my colleagues on the committee has just drawn my attention to a blog post by Lisa Drake, who works for Seascale Medical practice.
Lisa is an advocate of making better use of digital technology to improve patient experience and care and the working lives of NHS staff.
She recently had an experience of being on the other side of the table when she needed an issue checked out in relation to her own health, and records her patient journey and experiences on her blog "What Lisa did next," here, in a post called "Digital Health - missed opportunities."
A lengthy post but well worth reading: there are few more comments from me about the implications of this which the NHS in Cumbria needs to take on board on my health blog here.
I know the secretary of state for health, Matt Hancock is trying to encourage NHS Trusts to address and learn from this kind of issue and I hope we in Cumbria can do so.