Protecting the consumer

This week the government announced new consumer protections to stamp out exploitation of online customers – building back fairer after the pandemic.

  • When consumers part with their hard-earned cash – they have every right to expect they will get their money’s worth.

  • That is why the government has announced an arsenal of planned reforms to boost competition and shield the public from rip offs – including by requiring prepayment schemes to safeguard customers’ money, tackling subscription traps by making it easier to cancel; and making fake business reviews illegal.

  • As we build back fairer, these reforms will protect the public from being hoodwinked and help small businesses thrive.

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